Provision of software; manage engine-service desk plus enterprise.

Scope

• Incident and Service Management.

  • Organize incoming tickets using business rules to be automatically delivered to appropriate technicians and support groups.
  • Assign tickets to technicians using the round robin or load balancing methods (based on technician availability).
  • SLA-driven service delivery
  • Send automatic notifications to keep your end users and technicians informed at every step.
  • Get default/customized/flash/query help desk reports.
  • Export reports in a variety of formats such as HTML, CSV, PDF, and XLS.

• Knowledge base Management.

  • Record knowledge for future reference and training purposes.
  • Add new solutions to the knowledge base from within tickets.
  • Organize knowledge items by adding categories under general topics.
  • Send automatic notifications to keep your end users and technicians informed at every step.
  • Add resolutions to incidents and problems to the knowledge base as solutions.
  • Tag solutions with keywords to provide better search capability for quicker access.

• Self-Service Portal

  • Allow users to create tickets in the self-service portal without assistance from the IT help desk.
  • Create templates so end users can log tickets easily.
  • Provide quick links to reminders and notifications to keep your end users right on track.
  • Give end users access to specific knowledge base articles and technicians role based access to selective articles, from which they can effortlessly find solutions.
  • Receive real-time notifications on the status of overdue tickets, tickets with a first response SLA violation, and new email replies from users.

• Asset/Software Management

  • Discover and import all installed software across multiple sites by automatically scanning workstations.
  • Capture details such as the linked workstations, manufacturer, number of purchases versus installations, and software usage.
  • Classify software as managed, shareware, freeware, or prohibited, and categorize it for efficient tracking and management.
  • Get a complete history of when the software was installed or uninstalled, as well as past users and workstations.

• IT Asset Inventory Management

  • Track and manage each IT asset from acquisition to disposal.
  • Use enhanced IT asset scanning techniques to scan Windows, non-Windows, virtual machines, and IP devices such as printers, routers, switches, and access points.
  • Get detailed information about assets such as hardware specification, software installed, ownership details, and history.

Provision of ICT consultancy.

Scope

• Information Technology (IT) Infrastructure and Systems Security Audit Services
• Vulnerability Assessment and Penetration Testing (VAPT). The scope of the Vulnerability Assessment service included all IT assets that are connected to the fund's network. The Vulnerability Assessment provided an insight into the fund's current state of security, and the effectiveness of its countermeasures.

Provision of consultancy services for the development of ICT policies and procedures for the authority.

Scope

• Develop Information Communication Technology policies and procedures for the authority.
• Implement Information Communication Technology Strategy policies For The Authority.

Provision of consultancy services for business continuity and disaster recovery planning.

Scope

• Review and Assessment of the Fund’s Strategic Plan to ascertain the required mechanisms that will ensure continued implementation in the case of disaster or emergency.
• Identification of the business continuity requirements of the key operational business functions and critical business information systems that need to be considered for disaster recovery and emergency response.
• Engagement of key stakeholders in the discussions around the development of the Business Continuity Plan and performance of the business impact analysis process.
• Development of a Business Continuity Plan that will enable fund to respond to any event in such manner that will enable the critical business functions and processes to continue operating within the business impact analysis.
• Carrying out pilot tests of the developed Business Continuity Plan to confirm its effectiveness.
• Conduct training and awareness creation on implementation of the approved Business Continuity Plan.

Provision of consultancy services for business continuity planning, ICT security and core infrastructureupgrade and optimization.

Scope

• Identify critical aspects of the SACCO Business that required mitigation through conducting Business Impact Analysis.
• Develop Business Continuity and Disaster Recovery plans.
• Information Technology (IT) Infrastructure and Systems Security Audit Services.
• Vulnerability Assessment and Penetration Testing (VAPT). The scope of the Vulnerability Assessment service included all IT assets that are connected to the SACCO’s network. The Vulnerability Assessment provided an insight into the SACCO’s current state of security, and the effectiveness of its countermeasures.
• Provided recommendations and quality assurance in the fixing of the identified vulnerabilities within the SACCO’s Network.
• Upgrade for the Core Systems and Server Infrastructure in line with the SACCO’s ICT strategy.

Job Description

Provision of consultancy services for the development of SACCO'S strategic plan.

Scope

• Develop Strategy document and Implementation Roadmap Plan.Review and develop supporting policies
• Gather and develop Business requirement documentation and System requirement specification documents for the society.
• Conduct vendor vetting and selection of a robust and agile Core Banking Platform for the society.
• Offer project management services for the selected Core Banking System ensuring intergration to the existing channels.
• Ensure for Quality Assurance for the automation of the new platform.

Provision of ICT consultancy services.

Scope

• ICT Strategy & Governance
• ICT Applications
• ICT Infrastructure
• ICT Infrastructure
• ICT Security and Risk

Provision of consultancy services for the development of banks' strategic plan.

Scope

• Develop Strategy document and Implementation Roadmap Plan. Review and develop supporting policies.
• Gather and develop Business requirement documentation and System requirement specification documents for the society.
• Identification of core banking system
• High level architectural layout to provide high availability
• Business continuity plan strategy
• Development of Policies and procedures
• Infrastructure setup recommendations that involved Network and Security services for the support of the Core Banking system and other applications
• Documentation of Policies, Procedures and Standards
• Provide Project Management services.

Provision of consultancy services for the development of banks' core banking system and project management services.

Scope

• Lead consultants on the selection of the Bank’s Core Banking System.
• Project management of the supply, installation and commissioning of the Bank’s Core Banking System.
• Setup Technology Infrastructure
• Establish Governance
• Identification of core banking system
• High level architectural layout to provide high availability
• Business Continuity and Disaster Recovery Strategy and Plans.
• Development of Policies, Procedures & Standards.
• Infrastructure setup recommendations that involved Network and Security services for the support of the Core Banking system and other applications

Provision of consultancy services on core infrastructure platform optimization assessment and recommendations.

Scope

• The ICT Strategy development, Policies frameworks development/review in particular the change management policy.
• Documentation of Policies and Procedures
• Restoration of ICT Services back to full operations-All users to operate the Banking system.
• Optimize infrastructure performance and network performance analysis
• Infrastructure Assessment
• Infrastructure Assessment
• Business Continuity readiness
• Architecture design/review
• ICT security review and Risk assessment including Vulnerability Assessment
• Policies frameworks development/review in particular the change management policy.