Communications Authority of Kenya Provision of consultancy services to optimize and modernize the Authority’s Licensing Management processes through strategic Business Process Re-engineering (BPR).
Conducting Business Process Re-Engineering (BPR) and documenting the re-engineered processes and workflows for the Authority’s licensing management operations.
Developing tender specifications for the automation of the re-engineered licensing management processes.
Developing tender specifications for the engagement of a Quality Assurance (QA) consultancy to support the automation process.
Supply, delivery, and installation of a robust data encryption solution to enhance information security and ensure regulatory compliance.
Supply and installation of an encryption system.
Training of technical staff.
Post-implementation maintenance and support for the encryption software for a period of 5 years post-installation.
Hourly support for the encryption system after the expiry of the warranty period, based on client requests.
Mwalimu National DT SACCO Provision of consultancy services for the development of a comprehensive ICT Governance Strategy, ensuring alignment with Mwalimu SACCO’s strategic objectives and the enhancement of its ICT capabilities.
Develop and submit a detailed ICT Strategy aligned with Mwalimu SACCO’s strategic goals, ensuring seamless integration and support for organizational priorities.
Conduct internal and external environmental reviews to inform ICT initiatives and identify trends, risks, and opportunities.
Identify gaps and opportunities through business process mapping and automation assessments, providing actionable recommendations to optimize operations.
Review IT governance, security, and operational processes to enhance resilience, streamline oversight, and ensure compliance with industry best practices.
Propose prioritized ICT projects, detailing scopes, timelines, budgets, and accountability structures for effective execution.
Provide a roadmap for implementing digital transformation initiatives, including strategies to enhance IT security and improve organizational efficiency.
Facilitate stakeholder workshops with Heads of Departments and management to align ICT objectives with organizational goals and gain buy-in for the strategy.
National Hospital Insurance Fund Provision of specialized ICT consultancy services focused on strengthening the organization’s IT infrastructure and enhancing cybersecurity through detailed audits and assessments.
Information Technology (IT) Infrastructure and Systems Security Audit Services.
Vulnerability Assessment and Penetration Testing (VAPT). The scope of the Vulnerability Assessment service includes all IT assets connected to the fund’s network. The assessment provides insights into the fund’s current security posture and evaluates the effectiveness of its existing countermeasures.
Insurance Regulatory Authority Provision of consultancy and assessment services to evaluate and enhance the effectiveness and security of the client’s information systems.
Evaluation of Computerized Processes and Activities: Conduct a comprehensive review of all processes and activities that are computerized within the systems, utilizing appropriate test data to evaluate system functionality and performance.
Evaluation of Data Origination Controls: Assess the adequacy of controls in procedures related to data preparation, document control, data authorization, and data retention to ensure data integrity and security.
Review of Data Entry and Validation Controls: Evaluate the adequacy of systems and controls for data entry, segregation of roles and duties, data validation/editing procedures, and error handling processes to ensure accuracy and security in data input.
Evaluation of Data Processing Controls: Assess the adequacy of controls in data processing procedures, ensuring that data integrity is maintained throughout the process.
Evaluation of Output Report Controls: Review the adequacy of checks and controls built into the system to ensure completeness, accuracy, and reliability of the output reports.
Evaluation of Data Backup and Recovery Systems: Evaluate the adequacy of the system’s data backup processes, and determine how quickly each system can be restored in the event of an interruption or system failure.
Vulnerability Assessment and Penetration Testing (VAPT): Conduct vulnerability assessments and both internal and external penetration testing to identify potential security vulnerabilities, assess system defenses, and provide actionable recommendations for remediation.
Kenya Civil Aviation Authority Provision of consultancy services to support the formulation and implementation of ICT policies and procedures aligned with the Authority’s strategic goals and regulatory requirements.
Develop Information and Communication Technology (ICT) policies and procedures for the Authority.
Implement ICT strategy policies to ensure alignment with the Authority’s operational and technological objectives.
Kenya Power Pension Fund Provision of consultancy services to develop a comprehensive Business Continuity Plan (BCP) and Disaster Recovery framework to safeguard the Fund’s operations against disruptions and ensure resilience in the face of emergencies.
Review and assess the Fund’s Strategic Plan to determine the necessary mechanisms that support its continued implementation during disasters or emergencies.
Identify the business continuity requirements for key operational functions and critical information systems that must be considered for disaster recovery and emergency preparedness.
Engage key stakeholders in the development of the Business Continuity Plan and facilitate the business impact analysis (BIA) process.
Develop a robust Business Continuity Plan that enables the Fund to maintain operations of critical functions and processes within the parameters defined by the BIA.
Conduct pilot tests of the Business Continuity Plan to validate its effectiveness and readiness.
Deliver training sessions and create awareness on the implementation and management of the approved Business Continuity Plan.
Provision of consultancy services to conduct a comprehensive ICT systems audit for KPPF to evaluate the alignment with industry standards, improve security practices, and ensure operational efficiency.
Preparation of ICT Audit Plan: Develop and submit a detailed ICT audit plan aligned with KPPF’s strategic objectives to guide the audit process effectively.
Review of ICT Policies and Procedures: Assess the ICT policy and procedures manual for compliance with best practices, ensuring they align with organizational goals and industry standards.
Business Process Mapping: Conduct a thorough business process mapping exercise to evaluate automation levels, identify inefficiencies, and recommend improvements for streamlining operations.
Evaluation of Security Controls: Evaluate physical, network, access control, and systems security measures to ensure the confidentiality, integrity, and availability of ICT systems.
Reporting of Findings: Document and report the audit findings, providing action plans for identified issues along with recommendations for improvement.
Gap Analysis and Roadmap Development: Perform a gap analysis and develop a roadmap for achieving ISO/IEC 27001 certification, ensuring the implementation of necessary security controls.
Information Security Training: Provide comprehensive information security training for staff, management, and trustees to raise awareness and enhance security practices across the organization.
The Kenya Bankers SACCO Provision of consultancy services to enhance the SACCO’s operational resilience through business continuity planning, strengthen cybersecurity posture, and optimize core ICT infrastructure in alignment with the organization’s strategic objectives.
Identify critical aspects of SACCO operations that require mitigation by conducting a comprehensive Business Impact Analysis (BIA).
Develop Business Continuity and Disaster Recovery Plans tailored to the SACCO’s operational needs.
Conduct IT Infrastructure and Systems Security Audit Services.
Perform Vulnerability Assessment and Penetration Testing (VAPT), covering all IT assets connected to the SACCO’s network to assess current security posture and the effectiveness of implemented countermeasures.
Provide recommendations and quality assurance support for remediation of identified vulnerabilities within the SACCO’s network.
Execute upgrades for core systems and server infrastructure in line with the SACCO’s ICT strategy to enhance performance, scalability, and security.
Provision of consultancy services to develop a forward-looking strategic plan for the SACCO, including detailed implementation roadmaps and system documentation to support digital transformation and operational excellence.
Develop Strategy Document and Implementation Roadmap Plan.
Media Council of Kenya Provision of consultancy services for the development of an ICT Strategy to optimize infrastructure, systems, and policies at the Media Council of Kenya (MCK), aligning with their organizational goals.
Assessment of Current ICT Systems: Review the existing ICT infrastructure, systems, and processes at the Media Council of Kenya (MCK) to identify strengths, weaknesses, and areas for improvement.
Gap Analysis: Identify challenges, gaps, opportunities, and risks in the current ICT setup to inform strategic recommendations.
Stakeholder Engagement: Conduct consultations with management, staff, and external stakeholders to gather insights, requirements, and perspectives.
Development of ICT Policies and Strategies:
Create an ICT Strategic Plan aligned with MCK’s goals, ensuring effective technology utilization.
Develop policies on workplace digitalization, cybersecurity, business continuity, disaster recovery, and backup/storage strategies.
Propose strategies for improving ICT infrastructure, processes, and leveraging emerging technologies to drive efficiency and innovation.
Budgeting and Metrics: Provide budget estimates and resource requirements for proposed initiatives, and define Key Performance Indicators (KPIs) to measure success and progress.
Presentation and Revisions: Present draft policy documents to MCK’s management, gather feedback, and finalize the documents based on their input and requirements.
Ukilima SACCO Provision of IT security audit services to assess the SACCO’s IT infrastructure and systems, evaluating their readiness, stability, and consistency in alignment with industry best practices and regulatory standards.
Vulnerability Assessment
Information Technology General Controls
Information Technology Governance
Network Security Review
Application Software Review
Database Configuration Review
Business Continuity Management Review
ISUZU East Africa Provision and implementation of ServiceDesk Plus Enterprise software to streamline IT service management, enhance operational efficiency, and improve end-user experience.
Incident & Service Management
Manage incidents and service requests efficiently through a centralized platform.
Organize incoming tickets using predefined business rules to route them to the appropriate technicians or support groups.
Assign tickets using round-robin or load-balancing methods based on technician availability.
Ensure SLA-driven service delivery with automated escalation mechanisms.
Send real-time notifications to keep both end users and technicians updated throughout the ticket lifecycle.
Generate default, customized, flash, or query-based reports.
Export reports in multiple formats including HTML, CSV, PDF, and XLS.
Knowledge Base Management
Record and maintain knowledge articles for training and reference purposes.
Add solutions directly from tickets to the knowledge base for future use.
Organize knowledge content by categorizing articles under relevant topics.
Send automatic updates and alerts to ensure all stakeholders remain informed.
Tag solutions with relevant keywords to enable faster and more accurate searches.
Link resolutions from incidents and problems directly to the knowledge base.
Self-Service Portal
Enable users to log tickets directly through the self-service portal without IT assistance.
Create and customize ticket templates for ease of use.
Provide quick access to reminders and alerts for timely action.
Offer selective access to knowledge base articles based on user roles.
Receive live notifications for overdue tickets, SLA violations, and new user responses.
Asset & Software Management
Discover and track installed software across multiple sites through automated workstation scans.
Capture data including associated workstations, manufacturers, license compliance (purchases vs. installations), and software usage patterns.
Classify software as managed, freeware, shareware, or prohibited, and organize it for streamlined management.
Maintain a complete history of software installations, uninstallations, and usage across users and devices.
IT Asset Inventory Management
Monitor the full lifecycle of IT assets from procurement to retirement.
Utilize advanced scanning tools to detect Windows and non-Windows machines, virtual environments, and network-connected devices such as printers and routers.
Access comprehensive asset details including hardware specs, installed software, ownership information, and historical usage.
Postbank Provision of end-to-end ICT consultancy services to support the organization’s digital transformation initiatives, improve governance, enhance infrastructure, and strengthen security and risk management practices.
ICT Strategy & Governance
ICT Applications
ICT Infrastructure
ICT Security and Risk
Kenya Union SACCO LTD Provision of ICT consultancy services to strengthen the SACCO’s operational resilience through the development of tailored Business Continuity and Disaster Recovery strategies.
Identify critical aspects of the SACCO’s business operations that require mitigation by conducting a Business Impact Analysis (BIA).
Develop comprehensive Business Continuity and Disaster Recovery Plans to ensure uninterrupted service delivery in the event of disruptions.
Sheria SACCO Society LTD Provision of IT security audit services to evaluate the infrastructure and security measures within the SACCO’s IT systems, ensuring robust protection against potential threats.
Provide comprehensive Information Technology (IT) Infrastructure and Systems Security Audit Services.
Conduct Vulnerability Assessment and Penetration Testing (VAPT) on all IT assets connected to the SACCO’s network.
Provide insights into the SACCO’s current security posture and assess the effectiveness of its existing countermeasures.
Provision of ICT consultancy services to guide the SACCO in the selection, installation, and management of its core banking system, ensuring alignment with operational needs and long-term goals.
Lead the consultancy process for selecting the SACCO’s Core Banking System, ensuring it meets business requirements and strategic objectives.
Manage the project for the supply, installation, and commissioning of the selected Core Banking System, ensuring smooth implementation and integration.
Hazina SACCO Society LTD Provision of installation services for network connections, ensuring reliable and efficient setup of structured cabling and essential ICT equipment.
Install trunking and structured cabling to ensure organized and efficient network setup.
Supply the following ICT equipment:
Wall-mount network cabinets for secure and efficient storage of network devices.
Cisco routers for reliable and high-performance routing capabilities.
Additional routers to support the network’s scalability and performance.
Uninterruptible Power Systems (UPS) to provide backup power and ensure network uptime during power outages.
Kush Bank Provision of consultancy services for the development, selection, and implementation of the bank’s Core Banking System, accompanied by project management services to ensure smooth deployment and integration.
Lead the selection process for the bank’s Core Banking System, ensuring alignment with the bank’s strategic goals and operational requirements.
Provide project management services for the supply, installation, and commissioning of the Core Banking System.
Set up the necessary technology infrastructure to support the core banking system and other critical applications.
Establish governance frameworks to ensure the effective management and oversight of core banking system operations.
Identify the core banking system best suited to the bank’s needs.
Design a high-level architectural layout to ensure high availability and scalability of the system.
Develop business continuity and disaster recovery strategies and plans to mitigate potential risks.
Develop policies, procedures, and standards to ensure consistent and secure operations of the core banking system.
Provide infrastructure setup recommendations, including network and security services, to support the core banking system and related applications.
Jamiibora Bank Core Infrastructure Platform Optimization Assessment and Consultancy Services
Develop and review the ICT Strategy, with a focus on creating comprehensive policy frameworks, particularly the change management policy.
Document policies and procedures to ensure consistency and compliance across the organization.
Restore ICT services to full operational status, ensuring that all users can access and utilize the banking system effectively.
Optimize infrastructure and network performance, with a detailed analysis of current capabilities.
Conduct a thorough infrastructure assessment to identify areas for improvement and optimization.
Assess business continuity readiness and recommend strategies to ensure seamless operations during disruptions.
Review and design the architecture to support scalable and resilient infrastructure.
Conduct an ICT security review and risk assessment, including a Vulnerability Assessment, to strengthen security and mitigate potential threats.
Review and develop policy frameworks, with particular emphasis on the change management policy.
Caritas Microfinance Bank Provision of comprehensive IT security audit services to assess the client’s IT infrastructure systems, focusing on evaluating network configurations, security measures, and overall system stability against industry standards.
Review the ICT network infrastructure within the bank, analyzing the design and configurations against industry standards, best practices, and the latest technological trends.
Assess the server room for space availability, power capacity, and backup systems to ensure operational continuity.
Segment the network to optimize support for critical bank activities and services.
Identify gaps in the current infrastructure and highlight areas for improvement.
Define requirements to address these gaps and improve overall infrastructure performance.
Develop a design and implementation document that outlines necessary changes and improvements.
Advise on the selection of an appropriate ISP provider to ensure reliable and secure internet connectivity.
Identify and review applicable ICT policy and procedure documents to ensure alignment with organizational needs and compliance standards.
Review existing ICT management processes to assess efficiency and effectiveness.
Examine available documentation related to previous ICT infrastructure projects for consistency and alignment with current practices.
Mayfair Bank Provision of consultancy services to develop a comprehensive strategic plan for the bank, focusing on robust business continuity, system architecture, and effective policy formulation to support sustainable growth and operational efficiency.
Develop a strategic plan document and implementation roadmap. Review and develop supporting policies.
Gather and develop business requirement documentation and system requirement specifications for the bank.
Identify an appropriate core banking system that aligns with the bank’s operational needs and goals.
Design a high-level architectural layout that ensures high availability of critical systems and services.
Develop a business continuity strategy to ensure seamless operations in the face of potential disruptions.
Develop and document policies and procedures to support operational best practices.
Provide infrastructure setup recommendations, including network and security services, to support the core banking system and other critical applications.
Document policies, procedures, and standards in alignment with regulatory requirements and industry best practices.
Provide project management services to ensure successful implementation and integration of the strategic plan.
Muungano Microfinance Bank PLC Provision of IT security audit services to assess and enhance the client’s IT infrastructure systems, ensuring they meet industry standards for security, governance, and continuity.
Conduct Vulnerability Assessments to identify potential security threats.
Review Information Technology General Controls to ensure proper safeguards are in place.
Assess Information Technology Governance to ensure alignment with organizational goals and compliance requirements.
Perform a Network Security Review to identify weaknesses and recommend improvements.
Conduct Application Software Reviews to assess security and functionality.
Review Database Configuration to ensure best practices for security and performance are followed.
Evaluate Business Continuity Management to ensure the organization is prepared for potential disruptions.
Micro Enterprises Support Programme Trust Provision of ICT consultancy services to guide the selection of consultants who will review and assess the organization’s ICT strategic plan, ensuring alignment with business objectives and future technology needs.
The African Academy of Sciences Provision of consultancy services to manage and ensure quality during the implementation of IP Telephony at the African Academy of Sciences, ensuring seamless integration and optimized performance.
Review the implementation of Wide Area Network (WAN) and Local Area Network (LAN), focusing on:
Redundancy to ensure network reliability.
High Availability to minimize downtime.
IP Telephony Quality of Service (QoS) design and configuration to guarantee optimal call quality.
Network Security to safeguard against vulnerabilities.
Review the IP Telephony implementation, including:
Cisco Unified Communications Manager (Call Manager) design to ensure efficient communication management.
Dial plan design and configuration for seamless connectivity.
Security measures to protect communications and data.
Survivable Remote Site Telephony (SRST) for disaster recovery and business continuity.
Media resources such as conferencing, transcoding, and Music on Hold (MOH) to enhance user experience.
Review the network management of the local network infrastructure to ensure compatibility with IP Telephony needs.
Review IP Telephony test results to verify that systems meet performance expectations.
Prepare and deliver a Sign-Off report for the AAS Project Manager, confirming successful implementation.
Provide a comprehensive IP Telephony Implementation Report summarizing all findings, tests, and recommendations.
African Wildlife Foundation Provision of IT security audit services to ensure the foundation’s IT infrastructure and systems are stable, secure, and capable of maintaining 24/7/365 business continuity.
Lead the selection process for consultants to review the organization’s ICT strategic plan, ensuring alignment with security and operational goals.
Conduct Vulnerability Assessment and Penetration Testing (VAPT) on all IT assets connected to the foundation’s network.
Provide insights into the foundation’s current security posture.
Evaluate the effectiveness of existing countermeasures to identify areas for improvement.
Danish Refugee Council Provision of ICT equipment and consumables to enhance the client’s video surveillance and network infrastructure, ensuring high-quality performance and reliability.
Supply of IP Video Camera UVC-G3 with 1080p HD recording, suitable for both outdoor and indoor use, featuring infrared for night recording (Ubiquiti UniFi).
Supply of Network Video Recorder UVC-NVR with a built-in 500 GB hard drive, providing approximately 1200 recording hours at 480p resolution or 400 recording hours at 720p resolution (Ubiquiti UniFi).
Supply of Outdoor Cat5e cable for reliable outdoor network connections (Ubiquiti UniFi).
Supply of Tough Connector (RJ45) for secure and durable connections (Ubiquiti UniFi).
Supply of 4TB Network Access Storage (My Cloud EX2 Ultra) for efficient and scalable data storage (Ubiquiti UniFi).
Supply of 32” Smart TV with Full HD resolution for enhanced display capabilities.
Muthaiga Golf Club Provision of consultancy services for the development of an ICT Strategy aimed at enhancing operational efficiency and supporting the strategic goals of the club.
Design and submit a tailored ICT Strategy to support the club’s operational efficiency and strategic goals, ensuring alignment with broader organizational objectives.
Conduct an internal review of IT systems to identify opportunities for streamlining operations and enhancing the member experience through technology.
Assess automation levels and propose technology upgrades to improve service delivery, efficiency, and user satisfaction.
Strengthen IT governance and security frameworks to protect sensitive member and operational data from potential threats.
Propose prioritized ICT projects, providing detailed plans, timelines, and resource requirements for successful execution.
Deliver a roadmap for implementing key initiatives, including secure communication systems and digital member engagement platforms.
Facilitate strategy alignment sessions with management to integrate ICT objectives into the club’s overall development plan, ensuring cross-functional alignment.
Plaspak LTD Provision of ICT equipment and services to enhance the client’s network infrastructure, security, and communication systems, ensuring seamless connectivity and robust protection.
Provide Wide Area Network connectivity using Fibre Optic Cable for high-speed, reliable communication.
Supply and install Siemon Structured Cabling to ensure efficient and organized network infrastructure.
Install networking Cisco devices and a Cyberoam firewall to ensure secure and optimized network performance.
Install CCTV cameras for enhanced security and surveillance.
Set up an Access Control System to manage and monitor access to restricted areas.
Install wireless networks across the Local Area Network (LAN) to enable flexible and reliable connectivity.
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